Working with Emergency Services
 

If you have an emergency, dial '911'

When speaking to emergency personnel on the telephone, be ready to answer the following questions:

  • WHAT IS THE EMERGENCY?    Tell them what is wrong?
  • WHERE IS THE EMERGENCY?    Give them the address, include building number, apartment number, and nearest cross street.  The name of the building is also helpful.
  • WHO NEEDS HELP?      Provide the ages and number of people.
  • ARE THEY CONSCIOUS?
  • ARE THEY BREATHING?
Wait for the fire department to hang up before you do, or stay on the line until the dispatcher tells you to hang up. 

Remain calm and give direct answers to questions asked. 

Speak slowly and clearly. 

Understanding what happens when a 911 call is placed will help the system run more efficiently and will bring you the emergency service you need in the shortest possible time.

 

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For questions or comments, please send email to martha_j_rice@rl.gov
Document Number: INTERNET-1053, Rev. 0
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